Monet workforce optimization algorithm design and development

Project information

  • Category: AI optimization algorithm
  • Client: Monet
  • Project date: February, 2016
  • Project URL:

Research and development of AI optimization algorithm for call agents’ schedules. The objective was to develop a complex scheduler for up to 1000 employees in a multiple time zones and with various skills and hard and soft constrains. Solution was developed in OptaPlanner and Drools.